- Is the event chip timed?
Yes! All our race packs include a timing chip that slots into your shoe laces, this will record your start and finish time to give you an accurate chip timed result.
- Where can I find the official results? And will my time go on Power of 10?
All our results will show on https://www.runthrough.co.uk/results/ straight away.
You will also receive a post race email with your result in the week after the event.
The race results will be shown on RunBritain and Power of 10.
- How does payment show on my bank statement?
Payment will be taken from GW EVENTS.
- What is the minimum age for this event?
- Can I enter more than one person at a time?
Yes, you can purchase multiple entries at once, you will be asked to provide a few details for the additional runners at checkout.
We also have a group booking at a discounted rate available for 6 runners available to purchase for just £150.
For any larger groups, please email [email protected] and we can get you signed up on mass.
- When will entries close?
Online entries will close the Friday before the event. If the event reaches our max capacity, we will close entries early. We recommend entering early to avoid disappointment.
We will take on the day entries at our information desks, should the race not sell out.
- I can no longer make the event, can I get a refund?
Unfortunately we operate a no refunds policy. Where possible we’d be more than happy to transfer your entry to another event, should this be over 2 weeks away from the event date. To do this, please email [email protected] with your order number and choice of new event.
We are sadly unable to transfer you entries within 14 days of the race as your race pack and everything associated with your entry fee including your medal, and post race goodies have already been paid for by this time.
Alternatively, we would be happy for you to run the event virtually and we can send your medal out to you in the post. To do this, please simply send through a copy of your recorded run and confirm your postal address and we will have them posted out right away.
- Can I transfer my entry to a different distance or to a friend?
Yes, we can happily swap the names associated with a booking. Please email in with your order number, and the new runners name, email, address and date of birth.
- When will I be sent all the race details?
You should receive a race information email the Friday prior to the race. Please check your spam folders as they do sometimes get lost! The same information will also be published on the website the week leading up to the event, along with our entry list. If for any reason you do not receive the email, please check the website.
If you’ve entered early, your race pack will be posted to you, we aim for these to arrive at your registered address the week prior to the race. Should this not arrive in time, or your entry was made close to the date of the event, please visit the registration desk on the morning of the race to collect your pack.
- Will there be a water station on the course?
Yes, you will pass a water station every 5km throughout the race, we will also have a bottle of Actiph water waiting for you at the finish.
- Is there anywhere to leave my bag during the race?
We will have an informal baggage drop located in the Event Village. Please limit the number of belongings you bring to the event and if possible leave anything in a car. Your baggage tag is attached to your race number, you simply tear it off and attach this to your bag. To collect your bag after the race, please show your number to the baggage marshals and they will help you find your bag.
- Am I allowed to wear headphones?
We strongly advise against wearing headphones, but we don’t have any bans on them. If you do choose to wear headphones we recommend keeping the volume low and 1 ear out so you can hear instructions from our marshals.
If you choose to wear headphones then please ensure you are fully aware of the course details to avoid confusion at specific points.
- What is the terrain like?
This is a road closed event, entirely on tarmac and hard surfaces, this makes it entirely suitable for wheelchair and buggy running.
- Where can I find the race photos?
All your race photos will be available at https://www.facebook.com/londonhalf by the end of the day. You will also receive a link to these in your post race email.
- When will I get the t-shirt I ordered with my entry?
If your race entry included an £8 event T-shirt, this will be posted to you. We aim for these to all be posted prior to the event date, we apologies for any delays should this take longer than expected. We won’t have any of these branded T-shirts available to collect on the day.
Any RunThrough T-shirts, hoodies and socks purchased with your race entry can be collected from our RunThrough Kit stall on the day. To do this, please have your order number and email confirmation ready to show to wonderful kit staff.
- Where should I park for the event?
There are several car parks located around the Olympic park, and several public transport links from Stratford Station. More details on this will be circulated in the race information in the weeks prior to the race.
- Are dogs allowed at the event?
Yes, dogs are more than welcome, we just ask that you keep them on a short lead at all times to avoid any congestion with other runners.